Privacy Policy

JazGo is committed to handling personal information responsibly and in accordance with applicable privacy and data-protection laws.

1. Information We Collect

We collect only information that is reasonably necessary to provide, secure, improve and support the JazGo Services.

The information we may collect includes the following.

1.1 Account Information

When you create or access a JazGo account using a supported sign-in method, we may receive information such as:

• Your name;
• Email address;
• Account identifier;
• Profile information provided through the sign-in service; and
• Information necessary to authenticate and secure your account.

If you sign in using Apple or Google, authentication is handled through the relevant service. We do not receive your Apple or Google account password.

Where supported, Apple may allow you to use features such as Hide My Email, meaning JazGo may receive a private relay email address instead of your personal email address.

We only use account information for purposes connected to your JazGo account and Services.

2. eSIM and Purchase Information

When you purchase or use a JazGo eSIM, we may collect and process information necessary to provide and manage your eSIM service.

This may include:

• eSIM/ICCID information;
• eSIM installation or activation status;
• eSIM status;
• Destination or supported country;
• Package and plan information;
• Purchase date;
• Plan validity;
• Data allowance;
• Data usage or remaining allowance, where available;
• Order and transaction references;
• Payment status;
• Amount paid and currency;
• Refund or exchange status; and
• Technical information required to provision, activate or troubleshoot your eSIM.

Some eSIM information may be provided to JazGo by our eSIM technology or connectivity providers.

We do not use eSIM information for unrelated purposes.

3. Payment Information

JazGo uses third-party payment service providers, including AFS, to process payments.

When you make a payment, your payment information is processed through the payment provider's payment environment.

JazGo does not store your full credit-card number, CVV or other full payment-card credentials in our own systems.

Depending on the payment service and transaction, JazGo may receive limited transaction information necessary to confirm and manage your purchase, such as:

• Transaction reference;
• Payment status;
• Amount paid;
• Currency;
• Payment date;
• Order information; and
• Other information returned to us by the payment provider for transaction management.

The payment provider may independently collect and process payment, device, transaction, log, location or cookie information in accordance with its own privacy policy and applicable requirements.

For information collected directly by a payment provider during checkout, please refer to that provider's applicable privacy policy.

4. Device and Technical Information

When you use the JazGo app or website, we may collect certain technical information necessary to operate, secure and improve our Services.

This may include:

• Device type and model;
• Operating system and version;
• App version;
• Device or installation identifiers;
• Network and connectivity information;
• Language and regional settings;
• IP address;
• Diagnostic information;
• Crash and performance information; and
• Information about how the Services are used.

We use this information to:

• Keep the app functioning properly;
• Diagnose technical problems;
• Improve performance;
• Protect the Service against abuse and fraud;
• Understand general usage patterns; and
• Provide technical support.

We do not use device information to unnecessarily identify or track you.

5. Location Information

JazGo may request access to your device's location only where a location-based feature requires it and where your device platform requires permission.

You control whether location permission is granted through your device settings.

Depending on the feature, location information may be used to:

• Help identify your current or intended travel destination;
• Provide relevant connectivity information;
• Improve travel-related features;
• Assist with troubleshooting; or
• Provide location-related functionality requested by you.

You can deny or withdraw location permission at any time through your device settings.

JazGo does not require location access simply to purchase an eSIM or maintain your account unless a particular feature specifically requires it.

Apple's current guidelines emphasize data minimization and prohibit making core functionality dependent on unnecessary permissions.

6. Analytics and Usage Information

JazGo may use analytics and diagnostic technologies, such as Firebase/Google Analytics, to understand how users interact with the Services and to improve reliability and performance.

Analytics information may include:

• App interactions;
• Feature usage;
• Session information;
• Device and technical information;
• Performance information; and
• General usage patterns.

We use analytics primarily to understand:

• Which features are useful;
• Where users encounter problems;
• How we can improve the travel experience;
• App stability and performance; and
• Overall Service quality.

We do not use analytics to sell your personal information.

Where applicable, analytics collection and related permissions will be handled in accordance with the settings and consent mechanisms available on your device and applicable law. Firebase provides mechanisms for developers to control analytics collection where consent or legal requirements require it.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning;
• Remember preferences;
• Understand website usage;
• Improve performance;
• Maintain security; and
• Measure the effectiveness of our Services.

For more information about cookies and how they are used, please see our Cookie Policy.

8. Communications and Notifications

Depending on your interaction with JazGo, we may communicate with you through:

• Email;
• Push notifications;
• In-app notifications;
• WhatsApp;
• Telephone or other support channels; and
• Other communication methods you provide or use when contacting us.

We may use these channels to:

• Send purchase confirmations;
• Deliver eSIM installation information;
• Provide important service notifications;
• Notify you about plan status or expiry;
• Respond to support requests;
• Communicate about refunds or exchanges;
• Protect your account;
• Provide important security information; and
• Send marketing communications where permitted and where required consent has been obtained.

You can manage certain notification preferences through the JazGo app or your device settings.

Transactional and service-related communications may still be sent when necessary to provide a service you have requested.

9. Customer Support

When you contact JazGo Support through WhatsApp, email, telephone, in-app support or another supported channel, we may collect information that you voluntarily provide.

This may include:

• Your name;
• Email address;
• Order or transaction information;
• eSIM information;
• Device and technical information;
• Screenshots or other information you choose to provide; and
• The contents of your support conversation.

We may retain support conversations where reasonably necessary to:

• Resolve your issue;
• Maintain a record of customer support;
• Prevent fraud or abuse;
• Improve our Services;
• Identify recurring technical problems;
• Train and improve our support processes; and
• Make informed business and product decisions.

We do not use support conversations for unrelated purposes.

10. How We Use Your Information

We may use information we collect to:

Provide the Services

• Create and manage your account;
• Process your eSIM purchase;
• Provision and manage your eSIM;
• Provide connectivity-related services;
• Deliver installation information;
• Monitor plan status where supported; and
• Provide customer support.

Manage Transactions

• Confirm purchases;
• Maintain transaction records;
• Process refunds, exchanges or wallet credits;
• Detect payment-related problems; and
• Prevent fraudulent transactions.

Improve JazGo

• Improve app functionality;
• Improve our user experience;
• Understand common customer problems;
• Develop new features;
• Improve customer support; and
• Analyse general usage trends.

Security and Fraud Prevention

• Protect accounts;
• Detect suspicious activity;
• Prevent abuse;
• Investigate fraudulent transactions; and
• Protect JazGo, our users and our service providers.

Legal and Regulatory Requirements

We may process information when reasonably necessary to:

• Comply with applicable laws;
• Respond to lawful requests;
• Establish or defend legal claims;
• Enforce our Terms and policies; or
• Protect the rights, safety and security of JazGo, our customers or others.

11. How We Share Information

JazGo does not sell your personal information.

We may share limited information with trusted third parties when necessary to provide the Services.

These may include:

eSIM and connectivity providers

We may share or receive information with eSIM technology and connectivity providers, where necessary to provision, activate, manage, troubleshoot or support your eSIM.

Payment providers

Payment information is processed through payment providers such as AFS.

JazGo does not store your full card credentials.

Cloud and technology providers

We may use service providers such as:

• Firebase/Google;
• Apple services;
• Google services;
• Cloud infrastructure providers;
• Email delivery providers such as Resend; and
• Other technology providers necessary to operate JazGo.

Customer support providers

Where you contact us through WhatsApp or another external support service, information may be processed by that service according to its own privacy practices.

Legal and regulatory authorities

We may disclose information where required by applicable law, court order, lawful governmental request or where reasonably necessary to protect our legal rights, users or Services.

We aim to share only the information reasonably necessary for the relevant purpose.

Apple requires apps to clearly disclose third parties with whom user data is shared, and Google similarly requires developers to disclose data collection and sharing practices.

12. International Data Transfers

JazGo serves travellers around the world and works with international technology, payment, connectivity and service providers.

As a result, your information may be processed or stored in countries other than the country in which you live.

Where information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data-protection requirements.

By using JazGo, you understand that international processing may be necessary to provide our global Services.

13. Data Security

We take reasonable technical and organisational measures designed to protect your information against:

• Unauthorized access;
• Unauthorized disclosure;
• Loss;
• Misuse;
• Alteration; and
• Destruction.

We use appropriate security measures provided by our technology infrastructure and service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

14. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Services;
• Maintain your account;
• Maintain transaction and purchase records;
• Provide customer support;
• Resolve disputes;
• Prevent fraud and abuse;
• Comply with legal or regulatory obligations; and
• Enforce our agreements.

When information is no longer reasonably required, we will delete it, anonymize it or otherwise dispose of it securely, subject to applicable legal, security, fraud-prevention or accounting requirements.

Important: We do not promise that every piece of information is automatically deleted immediately after a particular period. Certain transaction, security or legal records may need to be retained for longer where permitted or required by law.

This wording is preferable to saying “all data will automatically disappear from Firebase”. Apple and Google specifically expect accurate retention/deletion disclosures, including disclosure of legitimate retention requirements.

15. Account Deletion

You may request deletion of your JazGo account and associated personal information through the account-deletion option available in the JazGo app.

We will process your request in accordance with applicable law and our data-retention obligations.

When an account is deleted, we will delete or anonymize personal information associated with the account that we are not required or permitted to retain.

Certain information may need to be retained for legitimate purposes, including:

• Legal or regulatory compliance;
• Fraud prevention;
• Security;
• Financial and transaction records;
• Dispute resolution; or
• Establishing or defending legal claims.

Where information must be retained, we will limit its use to the purpose for which retention is required.

For Android, Google requires both an accessible in-app account-deletion mechanism and an external web mechanism for apps that allow account creation.

Developer action: JazGo should therefore have:

Profile → Edit Profile → Delete Account

16. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Request information about how your data is used or shared; and
• Lodge a complaint with the appropriate data-protection authority.

Some rights may be subject to legal limitations or exceptions.

To exercise a privacy right, contact us at:

support@jazgo.io

We may need to verify your identity before completing certain requests to protect your account and personal information.

17. Children's Privacy

JazGo is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to JazGo without appropriate authorization, please contact us so that we can review and take appropriate action.

18. Third-Party Services and Links

JazGo may contain links to websites, applications or services operated by third parties.

These third parties have their own privacy policies and practices.

JazGo is not responsible for the privacy practices of third-party services that we do not control.

We encourage you to review the privacy policy of any third-party service before providing personal information.

19. Marketing Communications

Where permitted by applicable law, JazGo may send you information about:

• New features;
• Travel products;
• Promotions;
• Special offers; and
• Other JazGo services.

Where consent is required, we will obtain appropriate consent before sending marketing communications.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the communication or through available account settings.

You will continue to receive essential service communications where necessary to provide the Services.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our Services;
• Changes to technology;
• Changes to our data practices;
• Changes to applicable laws; or
• Improvements to transparency and privacy protection.

When we make material changes, we will provide an appropriate notice where required.

The “Last Updated” date at the beginning of this Policy indicates when it was most recently revised.

We encourage you to periodically review this Privacy Policy.