Delete your account

Option 1 — In the JazGo app

1. Open the JazGo app and sign in.
2. Go to Profile → Edit Profile.
3. Tap Delete Account and confirm.

Your account is deleted immediately and you will receive a confirmation email.

Option 2 — Without the app

Email support@jazgo.io with the subject “Account deletion request”, sent from the email address linked to your JazGo account. We will verify the request and delete your account within 30 days, then confirm by email.

What is deleted

• Your JazGo account and sign-in (Google or Apple) link;
• Your profile (name, email, language and notification preferences);
• Your wallet balance and cashback tier;
• Your eSIM list and data-usage history in the app.

Important: any remaining wallet balance is forfeited, and deletion cannot be undone. Installed eSIMs keep working on your device until their plan ends, but you will no longer see or top them up in the app.

What may be retained

Transaction and payment records (order amounts, dates and payment references) may be kept where required for accounting, tax, fraud prevention or dispute resolution, for as long as the law requires. They are not used for any other purpose. See our Privacy Policy for details.

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